Dated: 01/05/2024
At ABS Citadel, we strive to ensure customer satisfaction with our products and services. This Refund Policy outlines the conditions and process for requesting refunds. Please read it carefully.

  1. Eligibility for Refunds
    Refunds may be granted under the following conditions:
    • The product or service purchased was not delivered as promised.
    • The product delivered is defective, damaged, or significantly different from its description.
    • The service provided did not meet agreed-upon terms or expectations.
    To qualify for a refund, you must submit a valid request as outlined in Section 5 below.
  1. Non-Refundable Items
    Refunds are not available for:
    • Change of mind after purchase.
    • Products that show signs of misuse, alterations, or damage not caused by ABS Citadel.
    • Services already rendered in full.
    • Digital products or downloadable content once accessed.
  1. Refund Timeline
    We aim to process all refund requests promptly. Approved refunds will be issued within:
    • 7–10 business days for payments made via credit/debit cards.
    • 5–7 business days for payments made via digital wallets or online bank transfers.
    The timeline may vary depending on your payment provider.
  1. Refund Method
    Refunds will be processed using the original payment method. In cases where this is not possible, we may offer alternative methods, such as store credit or a bank transfer.
  1. How to Request a Refund
    To request a refund, please follow these steps:
  2. Contact Us: Email [Insert Contact Email] or call [Insert Contact Number].
  3. Provide Proof of Purchase: Share your order ID, receipt, or any relevant documentation.
  4. State the Reason: Clearly explain why you are requesting a refund and provide supporting evidence (e.g., photos of damaged items).
    Once your request is received, our team will review it and notify you of the outcome.
  1. Damaged or Defective Products
    If your product arrives damaged or defective:
    • Notify us within 7 days of delivery.
    • Provide photographic or video evidence of the damage.
    Depending on the situation, we may offer a replacement, repair, or full refund.
  1. Cancellation Policy
    • Orders for products can be canceled within 24 hours of purchase for a full refund.
    • Service subscriptions can be canceled prior to service initiation for a partial or full refund, depending on the terms of the agreement.
  1. Disputes
    If you are unsatisfied with the outcome of your refund request, you may escalate the matter by contacting our customer service team at [Insert Escalation Email].
  1. Changes to This Refund Policy
    ABS Citadel reserves the right to modify this Refund Policy at any time. Updates will be posted on this page, and the “Effective Date” will be revised.
  1. Contact Information
    For any questions or concerns about this Refund Policy, please contact us:
    Email: connect@cytechmedia.com
    Phone: +91 78271 33726

Thank you for choosing ABS Citadel. We value your trust and aim to provide the best service possible.